FAQs

Frequently Asked Questions (FAQs)

Orders

How can I place an order?
Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not always be possible. Please contact us immediately at info@suheylacollection.com if you need assistance.

Shipping

How long does shipping take?

  • Norway: 2–5 business days

  • Europe: 5–10 business days

  • International: 7–15 business days

Do you offer international shipping?
Yes, we ship worldwide.

Will I receive a tracking number?
Yes, once your order is shipped, you will receive a tracking number via email.

Are there customs or import fees?
For international orders, customs duties and taxes may apply depending on your country. These charges are the customer’s responsibility.

Returns & Refunds

Do you accept returns?
Yes, we accept returns within 30 days of receiving your order.

Do you offer free returns?
Yes, we provide free return shipping for eligible returns.

How do I start a return?
Please contact us at info@suheylacollection.com, and we will guide you through the process.

When will I receive my refund?
Refunds are processed within 10 business days after your return is approved.

Products

Are your products true to size?
Most of our products follow standard sizing. If you are unsure, we recommend checking the size guide or contacting us for assistance.

Will the product look exactly like the photos?
We strive to display our products as accurately as possible. However, colors may vary slightly depending on your screen settings.

Payments

What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.

Is my payment information secure?
Yes, all payments are processed through secure and encrypted systems powered by Shopify.

Contact & Support

How can I contact you?
You can reach us anytime:

📧 info@suheylacollection.com
📞 +47 455 29 046

We aim to respond to all inquiries within 24 hours.

Other

Do you offer discounts or promotions?
Yes! We regularly offer promotions and special deals. Follow us or check our website to stay updated.

What if I receive a damaged or wrong item?
Please contact us immediately with photos, and we will resolve the issue as quickly as possible.