Shipping policy

Shipping Policy

At Suheyla Collection, we are committed to delivering your orders quickly, safely, and reliably.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that during high-demand periods (such as sales or holidays), processing times may be slightly extended.

Domestic Shipping (Norway)

We use:

  • Bring / Posten Norge
  • PostNord

International Shipping

We use:

  • Bring International
  • PostNord International
  • DHL Express
  • FedEx (for selected destinations)

Shipping Times

Estimated delivery times vary depending on your location:

  • Norway: 2–5 business days

  • Europe: 5–10 business days

  • International: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package in real time.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delays

While we strive to deliver your order on time, delays may occur due to:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • High order volumes

Suheyla Collection is not responsible for delays caused by external factors beyond our control.

Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If you notice a mistake, contact us immediately at info@suheylacollection.com.

Lost or Stolen Packages

Once your order has been shipped and marked as delivered, Suheyla Collection is not responsible for lost or stolen packages.

If you experience an issue, we recommend contacting your local courier service directly.

Contact Us

If you have any questions about shipping, feel free to contact us:

📧 info@suheylacollection.com
📞 +47 455 29 046

We’re always happy to assist you!