Refund policy
Return & Refund Policy
At Suheyla Collection, we aim to make your shopping experience smooth, enjoyable, and hassle-free. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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Unworn and unused
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In the same condition that you received it
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With all original tags attached
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In its original packaging
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Accompanied by a receipt or proof of purchase
To start a return, please contact us at info@suheylacollection.com.
Returns must be sent to the following address:
Suheyla Collection
Kirkegata 46
2609, HO201
Lillehammer, Norway
Phone: +47 455 29 046
If your return is accepted, we will provide you with a free return shipping label along with instructions on how and where to send your package.
Please note: Items sent back without first requesting a return will not be accepted.
Free Return Shipping
We are happy to offer free return shipping on all eligible returns. Once your return request is approved, we will provide you with a prepaid return label.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
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Personal care and beauty products
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Earrings and certain accessories
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Items that have been worn, washed, or altered
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Custom-made or personalized products
We also do not accept returns for:
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Gift cards
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Final sale or discounted items (unless defective)
If you have any questions about a specific item, feel free to contact us before purchasing.
Exchanges
We currently do not offer direct exchanges.
The fastest way to receive a different item is to:
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Return your original item
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Place a new order once your return is approved
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must still meet our return conditions:
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Unworn, unused, with tags
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In original packaging
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With proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
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Your refund will be issued to your original payment method
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Processing time: up to 10 business days
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@suheylacollection.com.
Contact Us
If you have any questions about returns or refunds, feel free to contact us at:
📧 info@suheylacollection.com
📞 +47 455 29 046
We’re always happy to help!